Effective Date: January 1, 2026
At Restoration Window Co., accessible from https://www.restorationwindowco.com/, one of our main priorities is the privacy of our visitors and neighbors. This Privacy Policy document contains types of information that is collected and recorded by Restoration Window Co. and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at 361-703-7505.
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our service to you.
- Technical Data: Like most websites, we collect “Log Files.” These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, and referring/exit pages.
- Personal Identification Information: While using our site or requesting a quote, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including your name, email address, phone number, and physical home address.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website.
- Schedule and perform on-site consultations and measurements.
- Provide accurate, written estimates for window replacement services.
- Communicate with you regarding your project, including updates and installation schedules.
- Send you emails or text messages related to your service requests.
- Improve the functionality of our website and user experience.
3. Sharing Your Information
We believe in treating our customers like neighbors. We do not sell, trade, or rent your personal identification information to others. We may share your information only in the following limited circumstances:
- Manufacturer Warranties: We may share necessary details with our partners (Don Young Co. or NT Window) to process custom window orders or register your product warranties.
- Service Providers: We may employ third-party companies (such as CRM software or email delivery services) to facilitate our business. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. SMS and Mobile Communication
If you provide your phone number to Restoration Window Co. to request a quote or schedule an installation, you consent to receive communications via phone call or text message.
- You may opt-out of text communications at any time by replying “STOP.”
- We use these communications strictly for business purposes (e.g., “Our team is 15 minutes away”).
5. Cookies and Web Beacons
Restoration Window Co. uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
6. Data Security
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
7. Third-Party Privacy Policies
Restoration Window Co.’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party servers for more detailed information.
8. Your Rights
Depending on your location, you may have the following rights regarding your data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By Phone: 361-703-7505
- By Visiting our Website: https://www.restorationwindowco.com/contact-us/